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Privacy Policy

The Board of Directors of ALKA SA (hereinafter referred to as "we" or "our" in the policy expressed below), located at Boulevard de la Cense, 47, 1410 Waterloo is the controller of the data processing.

We are committed to acting responsibly when collecting, using and protecting your personal data. We respect your privacy to the highest degree and encourage you to read the explanations below.

  • The types of personal data we collect, and their purposes
  • This allows us to share personal data with other organizations
  • How to assert your rights to the accuracy, portability and forgetting of your personal data

We also provide you with a paragraph defining terms that may make it difficult to understand our privacy policy.

Collection of personal data

By accessing and using our website, you declare that you have read the information detailed below, you accept this Charter and give your consent for us to collect and process your personal data that you communicate to us via our website and/or in connection with the services offered on the website (contact form, registration for our newsletter,...) for the purposes described in this Charter.

By accepting this policy you give your consent to the processing of data that meet the purposes described below.

You have the right to remove it at any time. However, withdrawing your consent does not in any way compromise the legal basis for processing invoked by the consent you gave at the outset of the collection of personal data.

If you refuse to provide us with certain data that is essential for the management of a request or purpose, we may not be able to execute it.

No data profiling is present within our association, only the data you provide us directly are processed.

We collect as personal data

When you register for our contact form:

  • Your email address
  • Identification data (surname and first name)
  • The name of your company

When you browse our site:

The cookies on the site are only of a technical nature derived from the CMS used for the site's infrastructure.

The exclusive purpose of these cookies is to allow and facilitate navigation on our Site, as well as access to various products and services.

Purposes of our use of your personal data

When you register for our contact form:

The personal data you provide to us when you register on our contact form, or by telephone request, by email and/or at any event we have organised, are processed by our Company in order to be able to provide you with information relating to our field of practice.

When you browse our site:

The presence of cookies only serves us to ensure the proper functioning of the site ("technical" cookies)

We use personal data to manage and improve our products and websites

We monitor the use of our services to help us protect your personal data, detect and prevent fraud, other crimes and misuse of our services. In this way, we ensure that your use of our services is safe.

Any other information that may be automatically collected on our site is collected for statistical purposes and remains completely anonymous.

We use the "Open Web Analytics" component

When you participate in an event that we organize, it is possible that we collect:

The personal data we collect when you register for events we organise is necessary to ensure that it runs smoothly throughout the process (registration, payment, booking or possible refund)

When you enter one of our contests organized via our Facebook page.

The personal data we collect when you register for a competition is used internally only to ensure that the competition runs smoothly when it is completed.

Protection of personal data

As part of the management of your personal data, we make every effort to protect them from loss, theft, violation, unlawful or unlawful processing defined in this charter, using the security policies recommended by the GDPR regulation.

The data collected are only transmitted to the staff members who are responsible for the specific processing of these data and who also have a duty of confidentiality. It is sometimes possible that we may transmit data to structures that may help us to respond to your requests (see paragraph "Sharing personal data with other structures")

It is possible that in the management of your personal data, storage or processing may take place outside the European Economic Union. In this case we will only work with subcontractors who will ensure that we comply with the GDPR regulations.

The data you provide us with is used only for internal purposes. They will therefore never be sold, rented or made available to other natural or legal persons, whether or not they are related to our Company.

Sharing of personal data with other structures

We also work in collaboration with selected subcontractors who perform certain functions on our behalf. Companies are involved, for example, in IT infrastructure services, data storage and backup, payment processing and delivery of products and services.

Il est possible que nous partagions des données à caractère personnel dans le cadre juridique, et donc la transmission de données à caractère personnel à des tiers afin de prévenir la fraude et réduire le risque de crédit.

We may share personal data within the legal framework, and therefore the transmission of personal data to third parties in order to prevent fraud and reduce credit risk.

Only the personal data strictly necessary to enable our service providers and distribution partners to provide you/us with their services will be transmitted to them.

Sharing of personal data with supervisory authorities

We may share strictly necessary personal data with other public authorities if required by law or if we are legally authorized to do so.

Data retention

We store your personal data in the context of:

  • From the management of your requests
  • Existing commercial management with you
  • Compliance with Belgian legislation (for example: financial data related to accounting must be kept for at least 7 years according to Belgian legislation)

When the end of the retention period is reached, we will do everything possible to ensure that your personal data is unavailable.

Link to social networks

Social networks that may be associated with our website or through which you have communicated with us have their own privacy policies.

We invite you to consult them.

Links to our website

We are not responsible for the privacy policies or the absence thereof of websites that link to us in their Hypertext links.

Portability and right to accuracy of your personal data and complaints

The GDPR regulation gives you the right to request a copy of the personal data we hold about you, you can write to us to request a copy of the personal data we hold about you.

Nn this case, we will need as much information as possible to prove your identity so that we can give it to you safely. Your data will be given to you free of charge as long as it does not exceed one copy..

It is important to us that the personal data we hold about you is accurate and up to date. If any of the information we have is not correct, please do not hesitate to let us know.

It is also your right to request to rectify or delete your personal data (right to forget), to refuse their processing and, where technically possible, to request that the personal data provided be transmitted to another organisation.

We will update or delete your data, unless we are required to keep it for legitimate corporate or legal purposes.

You can also contact us if you have a complaint about the way we collect, store or use your personal data. We make every effort to resolve complaints but, if you are not satisfied with our response, you can file a complaint with the local data protection authorities (

To submit a request or complaint, please send it in writing to our data protection department

Address of the data protection service: Boulevard de la Cense, 47 1410 Waterloo

Email address of the data protection service:

In one of these cases, we will be entitled to ask you to prove your identity in order to ensure that we deliver the personal data to the right person and in complete security.

Legal basis for the processing of personal data

In order to collect and process your personal data, we must use a legal basis for processing. We will therefore perform one of these operations only in the following cases.

· We have your authorization (consent);

Example: when you subscribe to one of our newsletters When you register, you authorize us to process your personal data.

· We have a contract together;

Example: in order to obtain the products and services you request the processing of your personal data in the context of the management of your reservation, to obtain the products and services you wish to purchase and to assist you in the context of an order or a refund.

· the need to comply with a legal obligation;

Example: Sharing of personal data with supervisory authorities When you travel, it is sometimes necessary to disclose your personal data (in accordance with government requirements at the point(s) of departure and/or arrival) for immigration, border control, security and anti-terrorism purposes, or for any other purposes deemed appropriate by the authorities.

· Vital interest may be invoked to protect you or others;

Example: in case of emergency Your insurance company, their agents and medical staff may exchange relevant personal data and special personal data with us when we/they are required to act on your behalf, in the interest of other customers or in case of an emergency.

· This is in the public interest or we have official authorization;

Example: Security operations We may use personal data to respond to and manage security operations, accidents or other similar incidents, including for medical and insurance purposes.

· This is in our legitimate interests or those of a third party, and these are not nullified by your interests or rights.

Example: ranking, tournament results The very meaning of belonging to a sports federation and participating in competitions leads to the publication of results and rankings.

When we have to process personal data of a particular type, for example health data for medical reasons, we will only do so if one or more conditions apply.

Examples: we have your express consent; it is necessary to protect your vital interests or those of others and you are not physically or legally capable of giving your consent; it is necessary to establish, exercise or defend legal requests; it is necessary for reasons of substantial public interest.

Version of the privacy policy

This privacy policy may be modified at any time in the event of changes in our work processes, new processing operations, or changes in legislation.

This version cancels all previous versions.

Terms necessary for understanding

Data controller: the controller determines the purposes and processes for the use of personal data.

European Economic Area: EU Member States, Norway, Iceland and Liechtenstein.

Personal data of a particular nature are data belonging to the types referenced in the European GDPR regulation.

They concern:

  • Racial or ethnic origin
  • Political opinions
  • Philosophical or religious beliefs
  • Membership of a trade union
  • Genetic data
  • Biometric data for the purpose of the unique identification of a natural person
  • Health data
  • Data concerning the sexual life or sexual orientation of a natural person

Rights of the persons concerned by special data

  • Right of objection: prohibition to continue processing the data provided that the processing is based on consent. This is not possible when it is necessary for the performance of a contract or for the fulfilment of a legal obligation
  • Right of rectification: possibility to have the incorrect data corrected or to complete these data
  • Right of access: The data holder can know what data is stored about him/her, why it is stored, who may receive it... Now it is added: the storage period, whether the data is sent outside the EU or not and the possibility of filing a complaint
  • Right to erase data: When the purpose of the data processing has disappeared, the data holder may request that the data be deleted unless legal action or the rights of third parties are involved.
  • Right to limitation of processing: The data holder is entitled to limit processing in certain cases specified by the Regulation. If this is the case, the controller may only process the data of the controller with his consent or for specific reasons such as legal action.
  • Right to data portability: The possibility of transferring personal data from one controller to another. Example: Change of employer
  • Right to file a complaint: The right to file a complaint with the Privacy Commission must be explicitly communicated to the worker
  • Right to obtain a copy: It was added that the copy of personal data could be transmitted in electronic form

Notice on Cookies

In order to improve the functioning of our websites and mobile applications

Cookies allow us to evaluate and improve the way our websites and mobile applications work, so that we can personalize your experience and give you access to a wide range of useful features. In particular, they help us to track what you book through the various stages of the booking process and to remember your preferences, such as recent searches or pre-selected vacations, and the contents of your online shopping cart.

In order to improve the performance of our websites and mobile applications

Cookies help us to understand how our websites and mobile apps are used (for example, whether you receive error messages while browsing) and to test different layouts of our websites and mobile apps. Website analysis, including Google Analytics, provides us with information about the number of visitors to our websites and mobile apps, the popularity of sections of our websites and mobile apps and the existence of certain trends, such as a specific page that is mainly visited by people from a particular country. These cookies help us to improve your experience.

Version August 2019

Contact us

For requests for offers or special questions you can contact us via the form below.